Tata Sky gave me an additional waiver of Rs. 750. Please read this previous blog of mine.
I am not sure if it was:
1. My interaction with customer service executive who would have escalated and then management took action, or,
2. My interaction with a senior executive at Tata Sky with whom I chatted on Facebook, or,
3. My blog on the subject
I am still forming my thoughts on which form of reaching out to a brand is more effective if you want them to listen. Will take little more time for that blog.
It certainly would make sense that brands treat existing customers equally if not more than a new customer.
I am not sure if it was:1. My interaction with customer service executive who would have escalated and then management took action, or,
2. My interaction with a senior executive at Tata Sky with whom I chatted on Facebook, or,
3. My blog on the subject
I am still forming my thoughts on which form of reaching out to a brand is more effective if you want them to listen. Will take little more time for that blog.
It certainly would make sense that brands treat existing customers equally if not more than a new customer.
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